Where do you ship from and how long does it take?
Your delivery will be dispatched in 1- 4 days and in the current climate of covid-19 orders are on average arriving in 30 days. We appreciate your understanding during these times.
Are there any unexpected delays with shipping right now?
In some instances the delivery may take longer than the standard shipping times stated above. External factors, such as the current worldly situation, might cause shipping delays. We ask that you please understand this. We are working hard to ensure that you get your products on time.
Feel free to contact us by sending an email to firstname.lastname@example.org if your package is taking too long to arrive and we will work with you to resolve any situation.
How do I return or exchange an item?
Our return policy is effective for 30 days from the time you receive your order. The return policy is valid for items that may have arrived damaged.
Simply reach out to us by sending us an email at email@example.com with your order number and we will help make sure things are made right.
What types of Payment methods do you accept?
We accept PayPal, Visa, Mastercard & American Express.
What if the item I ordered arrives broken or damaged?
We’ll make it up to you! You can request a refund, or an exchange/store credit. Please contact us at firstname.lastname@example.org and we will help you solve this as soon as possible!
I am missing items from my order. What do I do?
If you have any issues with items missing from your order then please contact us at email@example.com and we will absolutely make it right. Our mission is to resolve issues as they arise so that you are left satisfied with your shopping experience with us here at Your Home an Garden!